Privacy Policy

This policy explains how Toronto Roofing & Masonry collects, uses, discloses and protects personal information when you use this website or contact us. Personal information means information about an identifiable individual, such as your name, phone number, email address or the address of your property.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and send commercial electronic messages only in line with Canada’s Anti-Spam Legislation (CASL).

This website (torontoroofingmasonry.com) is operated by Toronto Roofing & Masonry, a roofing, foundation and masonry contractor serving homes in Toronto, Ontario. For any question about this policy or your personal information, contact us at info@torontoroofingmasonry.com or 1-844-228-2269.

• Enquiries. When you send an enquiry form, we collect the details you enter: your name, phone number, email address, postal code, the service you need and any message about the job.
• Calls and emails. When you phone or email us, we keep a record of your contact details and what you asked about, so we can respond and arrange a visit.
• Website use. Like most websites, our hosting provider records technical information such as your IP address, browser type and the pages requested, to deliver the site securely. If you accept optional cookies through our cookie banner, analytics and advertising tools may also record how you use the site (see Cookies below).

• To reply to your enquiry, arrange a time to look at the job and prepare an estimate.
• To carry out and complete the work you ask us to do, and to keep a record of it.
• To keep the website secure, prevent spam and fix problems.
• With your consent only, to send you information about our services. You can withdraw that consent at any time.

We do not sell your personal information, and we do not use it for any purpose other than those above without your consent.

By sending us an enquiry form, calling or emailing us, you consent to us using your information to respond and to arrange and carry out the work. You can withdraw your consent at any time by contacting us, subject to any legal or contractual restrictions; if you do, we may not be able to provide the service you asked about.

We share personal information only with service providers who help us run this website and our business, such as:

• our website developer and host, Digital Five, which delivers the site and the enquiry form and passes your enquiry to us;
• Cloudflare, which hosts the website and provides the spam check (Turnstile) on our forms;
• Google, which provides the map on this website and, if you accept optional cookies, analytics and advertising measurement;
• our email and telephone providers.

These providers may only use your information to provide their service to us. We may also disclose information where the law requires it.

Some of our service providers store or process information outside Canada, including in the United States and the European Union. While it is there, it may be accessible to the courts, law enforcement and national security authorities of those countries. We use providers that protect personal information to a standard comparable to Canadian law.

Our cookie banner lets you choose which optional cookies to allow. Cookies that the site needs to work (such as remembering your cookie choice) are always on. Optional analytics and advertising cookies, such as those set by Google Analytics and Google Ads, are only used if you accept them, and you can change your choice at any time from the cookie icon on the page.

The map on our pages is provided by Google Maps. Google may record your IP address when the map loads; see Google’s privacy policy: https://policies.google.com/privacy.

We keep enquiry and job records only for as long as we need them for the purposes above, including our legal and tax obligations, and then delete or anonymize them securely.

We use reasonable physical, organizational and technical safeguards to protect personal information against loss, theft and unauthorized access, including encrypted connections (HTTPS) on this website and access limited to the people who need it.

You can ask to see the personal information we hold about you, ask us to correct it if it is wrong, and withdraw your consent to us using it. Contact us at info@torontoroofingmasonry.com and we will respond within 30 days.

If you are not satisfied with how we handle your request, you can contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/.

We may update this policy from time to time. The current version is always the one published on this page.